Kobie Le Grange
Charlene van Zyl
In our business we aim to provide a very personalized and exceptional service to our guests, from the first contact via email or phone, to check-in all the way to saying goodbye after their stay. To make our guests' stay as comfortable and unforgettable as possible, we are assisted by the following staff members.
Kobie Le Grange -- Director
Kobie is responsible for the day-to-day operational aspects of the business and oversees all the various staff functions for the company.
Sean Cleary -- Director
Sean's current role is heading up the events and meeting management division for ITC Hospitality Group.
Our Operations team is responsible for all day-to-day operational aspects of the business. They provide a wide range of support functions ranging from maintenance, guest relations, finance and logistics, with the aim to provide our guests and homeowners with a superior accommodation experience.
Charlene van Zyl -- General Manager
The General Manager role is a vital position within ITC Hospitality Group. Charlene’s proactive management approach is a key contributor to the success of the Group and she has overall responsibility for the various divisions in the ITC Hospitality Group. On a daily basis she is responsible for the overall coordination of Operations, Sales & Marketing, Guest Relations and Housekeeping. But she plays a critical role in the strategic positioning of the Group's product offering and services, with the view of maintaining our position as a corporate accommodation specialist in Cape Town.
Ziyaad Sulaiman -- Operations Manager
The Operations Manager role that Ziyaad performs alongside his colleague, Stephen, is an indispensable position within ITC Hospitality Group. Ziyaad additionally ensures the upkeep and maintenance of all the ITC Hospitality Group properties within our portfolio. Ziyaad’s key responsibilities are regular inspections of the properties, general handyman repairs and liaising with contractors and suppliers for any work required.
Vacant -- Guest Relations Manager
The Guest Relations Manager is responsible for all guest-related questions and assistance prior to arrival, concierge services and enquiries throughout the guest’s stay and post departure follow-up. The role ensures that each and every guest has a trouble-free stay with ITC Hospitality Group.
Tina Morkel -- Finance
Tina has been with ITC Hospitality Group since 2013 and manages all aspects of ITC Hospitality Group Accounting Department, including bank reconciliations and trial balances.
Mike Ngunga -- Operations Assistant
Mike joined ITC Hospitality Group in June 2016 and brings with him a wealth of experience in logistics. Mike is responsible for all logistical requirements for ITC Hospitality Group and assists the Operations Department.
SALES AND BUSINESS DEVELOPMENT
Our Sales and Business Development team combines 18 years of Travel and Accommodation industry knowledge. They drive sales by applying innovative marketing strategies and by developing and implementing growth opportunities within and between organizations.
Joy-Lynn Europa -- Reservations Manager
Joy-Lynn was recently promoted to the role of Reservations Manager, and brings with her fast experience in the hospitality industry and also from her role as Guest Relations Manager. The role is to combine product knowledge with industry experience to generate and facilitate sales. Joy-Lynn is responsible for the effective functioning of the Reservations Department on a daily basis, and is instrumental in ensuring our clients receive speedy quotes and confirmations.
Ross Bredekamp -- Business Development Manager
The Business Development Manager's key role is to proactively develop new business within the corporate, government and leisure travel segments and to nurture and manage our current partnerships within these segments.
We have six fulltime housekeepers, that received their training from the Tourism Grading Council of South Africa. They are responsible for all aspect of housekeeping and guest related services.
Maureen -- Housekeeping Supervisor
Maureen is the youngest team member of our housekeeping staff and was employed in July 2007. Maureen is a dedicated member of ITC Hospitality Group and known for her willingness to “go the extra mile” when called upon. She is the proud mother of a three year old son.
Didi -- Housekeeping
Didi joined ITC Hospitality Group in October 2015 on a fulltime basis. Didi has one daughter is considered the “selfie queen” for her fabulously stylish WhatsApp profile photos.
Thabisa -- Housekeeping
Thabisa is responsible for keeping the ITC Hospitality Group office in impeccable order and assists with regular apartment cleans when required. Thabisa has an eye for detail along with a calm and collected personality – refreshing for a sometimes frenzied office.
Andiswa -- Housekeeping
Andiswa recently joined the housekeeping team in a temporary position and will assist our current team with all their daily activities.